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Dear Customer,

Due to Covid-19 pandemic, your order may be delayed. We promise to deliver your order package to you as quickly as possible and we welcome you to contact our Customer Service if you have any questions or concerns about your order. We thank you for your patience and hope that you stay safe. 

Echoine does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

 

VERIFICATION

A confirmation email will be sent to you once the order is authorized and verified. 

 

PROCESSING

The processing time depends on the time frame of the quality check, the packaging and also on the store contingent of the individual product.

 

What is the processing time?

The item’s processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks: e.g. material quality, zippers, seams, embellishments and motifs, interiors, lining, etc. The total processing time varies depending on the complexity, design and size of the specific product or article. Larger orders will naturally take longer. It normally takes within 24 hours of business day for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 1-3 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.


*If you would like to cancel a back ordered item in your order, simply send us your request by submitting a ticket, we will get back to you within 24 hours.

 

SHIPPING COST

COUNTRY METHOD COST
United States Standard Shipping
(7-14 days)
US$4
Free - orders over $29
DHL Express
(5-10 days)

US$12+

Calculated at checkout

Canada Standard Shipping
(7-14 days)
US$7
Free - orders over $29
DHL Express
(5-10 days)

US$12+

Calculated at checkout

United Kingdom, France, Germany, Spain,

Ireland, Italy, Portugal, Austria, Belgium, 

Bulgaria, Greece, Netherlands, Poland, Sweden

Standard Shipping
(7-20 business days)
US$4
Free - orders over $29
DHL Express
(7-14 days)

US$12+

Calculated at checkout

 

* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

 

NOTE FOR TAXES:

For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries you may need to pay duties or VAT according to your countries’ levying rules.

 

TRACK AN ORDER

Once your order has shipped, you will receive an email with tracking info. You can also login your Echoine account to track the status of your order.

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